Privacy Policy
Survey Hub Application
Survey Hub Ltd
App Package Name: com.siliconhighland.surveyhub
Developer: Survey Hub Ltd
Last Updated: October 13, 2025
Effective Date: October 13, 2025
1. Introduction
Survey Hub Ltd ("we," "us," or "our") operates the Survey Hub application (the "App").
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.
By downloading and using Survey Hub, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information (User Provided)
- Account Data: Name, email address, password, country
- Business Information: Business name, location (town, street, building), operational settings
- Product Data: Product names, categories, prices, inventory quantities
- Sales Records: Transaction data, sales totals, timestamps
Automatically Collected Information
- Device Information: Device model, operating system version, app version
- Usage Data: App interactions, feature usage, session information
- Technical Data: IP address, crash reports, performance metrics
- Approximate Location: Country and city-level location for service delivery
What We DON'T Collect:
- ❌ Payment card details or financial credentials
- ❌ Mobile money PINs or banking information
- ❌ Precise GPS location or device tracking
- ❌ Personal contacts or phone numbers
- ❌ Photos or media files (except user-uploaded product images)
- ❌ Social media accounts or external app data
3. How We Use Your Information
Primary App Functions
- Create and manage user accounts
- Set up and configure business profiles
- Manage product inventory and pricing
- Process sales transactions and generate receipts
- Provide business reporting and analytics
- Synchronize data across devices
- Provide customer support
App Improvement
- Analyze app performance and fix technical issues
- Understand feature usage to improve user experience
- Develop new features based on user needs
- Ensure app security and prevent unauthorized access
Communication
- Send important service updates and security notifications
- Respond to support requests
- Notify about new features (you can opt out)
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share information only in these limited circumstances:
Service Providers
- Cloud hosting and data storage services
- Customer support platforms
- Analytics and performance monitoring (anonymized data only)
All service providers are bound by strict confidentiality agreements.
Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To protect users' rights, property, or safety
- To investigate fraud or security issues
Business Transfers
In case of merger, acquisition, or sale, your information may be transferred with the same privacy protections.
5. App Permissions
Google Play Compliance: All permissions are used only for their stated purposes.
Optional Permissions
- Camera: Scan barcodes and QR codes for products (you can deny this permission)
- Bluetooth: Connect to receipt printers and barcode scanners (optional)
- Storage: Save receipts and export reports to your device (optional)
Required Permissions
- Internet Access: Sync data, backup, and customer support
- Network State: Check connectivity for data synchronization
You can manage all permissions through your device Settings > Apps > Survey Hub > Permissions.
6. Data Security
We protect your information using industry-standard security measures:
- Encryption: All data is encrypted during transmission and storage
- Secure Authentication: Passwords are securely hashed and protected
- Access Controls: Limited access to data on a need-to-know basis
- Regular Updates: Security patches and improvements
- Monitoring: Continuous security monitoring and threat detection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention and Deletion
How Long We Keep Your Data
- Active Accounts: While your account is active
- Inactive Accounts: Deleted after 2 years of inactivity
- Deleted Accounts: Personal data deleted within 30 days
- Transaction Records: May be retained longer for business compliance
How to Delete Your Data
- In-App Deletion: Delete individual products, sales records, or business data
- Account Deletion: Email us at [email protected] with subject "Delete Account - Survey Hub"
- Confirmation: We'll confirm deletion within 30 days
8. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your personal information
- Export: Receive your data in a portable format
- Withdraw Consent: Stop certain types of data processing
- Object: Object to processing based on legitimate interests
How to Exercise Your Rights:
Email:
[email protected]
Subject: "Privacy Rights Request - Survey Hub"
Response time: Within 30 days
9. Children's Privacy
Survey Hub is designed for business use by adults. We do not knowingly collect personal information
from anyone under the age of 18. If you believe we have collected information from someone under 18,
please contact us immediately.
10. International Users
Survey Hub is available worldwide. Your information may be transferred to and processed in countries
other than your own, including Kenya, the European Union, and the United States.
We ensure appropriate safeguards are in place for international data transfers as required by applicable laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy in the app
- Sending an email notification (for significant changes)
- Updating the "Last Updated" date at the top of this policy
Changes take effect immediately upon posting unless otherwise specified.
Effective Date: August 19, 2025
App Package: com.siliconhighland.surveyhub
Policy Version: 1.0 (Google Play Compliant)